FAQ

Can I exchange a tank that I purchased from another provider?
Yes, but it must be a standard grill-sized tank. If you don’t have an empty tank to exchange, you’ll need to order a spare tank from us.
Tue, Oct 12, 2021 at 11:40 AM
Are there exchange requirements? Can I exchange an old tank?
The only requirement is that it must be a standard grill-sized tank. We do accept old or expired tanks to be exchanged for a fresh Cynch propane tank.
Tue, Oct 12, 2021 at 11:40 AM
Do I need to be home to receive delivery?
Nope, it’s easy...just give us instructions on where to leave your spare tank or access the tank you will be exchanging to help the delivery technician make...
Tue, Oct 12, 2021 at 11:40 AM
Is your delivery contactless?
Yes! Typically, all of our deliveries are contactless unless our driver runs into a problem locating your tank, or if there is an issue with your delivery a...
Tue, Oct 12, 2021 at 11:40 AM
Can I schedule a time to meet my delivery technician for the service?
To be able to provide fast, low-cost service, we do not schedule appointments or delivery windows. We ask that exchange tanks be left in the area specified ...
Tue, Oct 12, 2021 at 11:40 AM
Can you deliver if my tank is not accessible from the outside of the house?
Unfortunately, our drivers are not allowed to enter a customer's home and we cannot leave a tank inside. We do offer several choices for accessible plac...
Tue, Oct 12, 2021 at 11:40 AM
What are your delivery days and times?
It varies based on our delivery areas, but generally we deliver 5 days a week, from dawn to dusk. We start our days early to get you your tanks as early as ...
Tue, Oct 12, 2021 at 11:40 AM
How does your driver know where to find my empty tank?
When you place your order, you’ll be presented with several tank location options. We offer two free options (front door and in front of the garage), and se...
Tue, Oct 12, 2021 at 11:40 AM
What are your delivery day options?
To make it as convenient as possible, we offer multiple delivery day options for you. In most zip codes you’ll have 2 to 3 standard, or free delivery days p...
Tue, Oct 12, 2021 at 11:40 AM
I forgot to leave my tank out. What should I do?
Please contact us at (888) 525-2899 to reschedule your delivery. The earlier you call, the better, so we don’t have to drive out to your address. Depending ...
Tue, Oct 12, 2021 at 11:40 AM