FAQ

Can you connect/disconnect the propane tank to my grill?
Currently our focus is bringing you good quality fresh tanks right to your doorstep. We plan on adding some additional services in the future, but we do not...
Tue, Oct 12, 2021 at 11:40 AM
Is there an ongoing commitment to try Cynch?
Not at all! There is no subscription or commitment to use us. But we hope you'll love the convenience so much that you will order again! In fact, once y...
Tue, Oct 12, 2021 at 11:41 AM
What payment methods are accepted?
We currently accept Visa, Mastercard, American Express, and Discover payments, but we plan to expand those options soon.
Tue, Oct 12, 2021 at 11:41 AM
What kind of tank connections do you support?
Cynch only sells Type 1 OPD tanks. We no longer carry Type 2 tanks. Type 2 tanks are very rare as grills requiring these tanks are no longer being manufactu...
Tue, Oct 12, 2021 at 11:41 AM
Which connection type do I have?
A Type 1 valve is attached to a hose from your grill with a large plastic screw connection that must be completely tightened to engage the valve and opera...
Tue, Oct 12, 2021 at 11:41 AM
What is the difference between an EXCHANGE TANK and a SPARE TANK?
An EXCHANGE TANK is the term used when you give us your used tank in exchange for a Cynch tank containing a net weight of 15lbs of propane. The price for an...
Tue, Oct 12, 2021 at 11:41 AM
How much propane do I have in my tank?
Our tanks are inspected and precision-filled with 15 pounds of propane, which is the industry standard and is the same as cylinders sold at nearly all large...
Tue, Oct 12, 2021 at 11:41 AM
Do you handle tank removal?
Upon a reasonable request, we do pick up unwanted used propane tanks. Please call our support team to schedule a pickup. Please never put a tank out with yo...
Tue, Oct 12, 2021 at 11:42 AM
What do I do if I smell gas or suspect a leak?
If you smell gas, and it is safe to do so, turn off the cylinder valve, turning it to the right (clockwise). If you are unable to turn off the valve, immedi...
Tue, Oct 12, 2021 at 11:42 AM
How do you store a spare tank?
Storing your Cynch propane tank is a necessity when cleaning up your outside area for late fall, winter and if you have a spare tank. Freezing temperatures ...
Tue, Oct 12, 2021 at 11:42 AM